Support

Probato

Support — Probato

Last updated: August 23, 2026

Contact

Email: alexandre-paul@outlook.com
Typical response time: 48 business hours

FAQ

How does Probato work?

Probato locally calculates your probationary license points balance from your license issue date, license type (standard or accompanied driving), and the violations you manually enter. It displays your milestone dates, your probation end date, and the official violation table.

Does Probato read my actual points balance from the administration?

No. Probato has no access to any official database. The balance shown is calculated solely from the information you enter yourself. To know your official points balance, check your official record ("relevé d'information") on the French Ministry of the Interior's website (ANTS).

Is my data shared?

No. All data is stored exclusively on your iPhone. Probato does not contact any server and does not transmit anything to third parties, except for StoreKit exchanges handled by Apple for the in-app purchase.

How does the "Probato Premium" in-app purchase work?

It is a one-time, non-renewing purchase (3.99 €) that unlocks the full milestone timeline with dates, point-by-point restoration dates, reminders and notifications, and detailed history. The points balance, violation entry, and table lookup remain free.

How do I restore my purchase after a reinstall or on a new device?

Use the "Restore Purchases" button in the Settings tab. You must be signed in with the same Apple ID used for the original purchase.

How do I add the Probato widget to my home screen?

Long-press the home screen, tap the "+" button in the top left, search for "Probato", choose the widget size, and add it.

How do I delete all my data?

Uninstall the application from your iPhone. This permanently deletes all local data, including data shared with the widget.

Is the displayed table up to date?

The embedded table is periodically checked against official sources (securite-routiere.gouv.fr, legifrance.gouv.fr). If in doubt, always refer to your official record.

Common issues

The app doesn't open

Force-quit the app, then restart your iPhone. If the problem persists, update iOS and the app via the App Store.

The widget shows outdated data

Open the app at least once to force a sync, then remove and re-add the widget if the problem persists.

I'm not receiving notifications

Check that notifications are allowed for Probato in Settings > Notifications, then check that they are enabled in the app's Settings tab.

Report a bug

Email alexandre-paul@outlook.com with:

Your iPhone's iOS version (Settings > General > About);
Your iPhone model;
The Probato version;
A description of the issue and, if possible, steps to reproduce it.

Feature request

All suggestions are welcome at alexandre-paul@outlook.com.

Privacy

See the PRIVACY_POLICY.md document for details on data processing.