Support — Skano

Last updated: 04/09/2026

Contact

• Email: alexandre-paul@outlook.com
• Typical reply time: 48 working hours

FAQ

How do I scan my first product?

From the home screen, tap the scan button and aim at the product's barcode. Skano queries Open Food Facts, reads the ingredient list, and shows an immediate verdict: red to avoid, orange to check, green not detected.

How do I create a profile for each family member?

From the settings or profiles screen, add a profile and select the allergens that apply to it among the fourteen regulatory allergens and additional ones. Switch the active profile with a tap before scanning.

What if a product isn't recognized?

If the barcode isn't referenced in Open Food Facts, Skano clearly says so instead of showing an uncertain verdict. In that case, check the packaging directly.

Is the free version limited?

Yes. The free version covers two profiles, scanning, label reading, and the synonym dictionary. Skano Plus (a one-time purchase, no subscription) unlocks unlimited profiles, full history, favorites, and export.

How do I restore my Skano Plus purchase?

From the app's settings, tap "Restore Purchases". Skano Plus is a non-consumable purchase, valid for life for the Apple ID that made the purchase.

What happens to my data if I uninstall the app?

Since everything is stored locally with no account or server backup, uninstalling the app permanently deletes your profiles, history, and shopping list.

Does Skano replace medical advice?

No. Skano is a label-reading aid, not a medical device. Always check the product packaging and ask a doctor if in doubt.