Support

Potago

Support — Potago

Last updated: 2026-08-12

Contact

Email: alexandre-paul@outlook.com
Typical response time: 48 business hours

FAQ

How does Potago work?

Potago lets you lay out your garden as beds, keep a growing journal (sowing, transplanting, harvests, photos), and check a sowing calendar calculated from your location.

Is my data shared?

No. Your garden data is stored on your iPhone and, if you're signed in to iCloud, synced only between your own devices via CloudKit. No garden data is sent to a third-party server.

Is my location sent anywhere?

No. It's only used on your device to calculate the sowing calendar offset. You can decline location access and pick a reference city instead.

How does the Potago Plus subscription work?

Potago Plus is a monthly or annual subscription managed by the App Store, unlocking unlimited gardens and beds plus an unlimited growing journal. Management, cancellation and refunds are handled through your Apple subscription settings.

I bought Potago Premium (one-time purchase) before the subscription — what happens to my access?

It stays active for life, nothing to do.

How do I delete all my data?

Uninstall the app, or delete your gardens/beds individually from within the app.

Common issues

The app won't open

Force-quit, restart your iPhone, update iOS and the app.

The sowing calendar doesn't match my region

Check the city or location selected in Settings. The calculation is a horticultural approximation based on latitude, not a precise weather forecast.

My reminders aren't firing

Check that notifications are allowed for Potago in iOS Settings.

Report a bug

Email alexandre-paul@outlook.com with: iOS version, iPhone model, Potago version and a description of the issue.

Feature request

Email alexandre-paul@outlook.com.

Privacy

See PRIVACY_POLICY_EN.md.